Refund & Cancellation Policy

You can cancel your POTENTL subscription at any time from your account settings or the customer billing portal. Cancellation stops all future renewals — no additional charges will be made after the cancellation takes effect.

When you cancel, your subscription remains active through the end of the current paid billing period unless otherwise required by applicable law. You'll continue to have access to paid features until that date, and your account will not renew.

Canceling a subscription does not automatically refund prior charges. Refund requests are reviewed on a case-by-case basis and handled in accordance with applicable law. We do not guarantee refunds outside of what the law requires, and any refund granted applies only to the charge(s) specifically identified in the request.

If you believe you've been billed in error or see a duplicate charge, email support@potentl.app with the charge date, amount, and last four digits of the card so we can investigate. We aim to respond within 1–2 business days.

Please contact support@potentl.app before filing a chargeback or payment dispute with your bank or card issuer. Most billing questions can be resolved directly and faster than a dispute process, and reaching out first gives us a chance to fix the issue.

If you subscribed through Apple's App Store, Google Play, or another third-party platform, refunds and cancellations for that subscription are governed by that platform's terms and must be requested through them. Nothing in this policy overrides requirements set by Stripe, Apple, Google, or applicable consumer protection law.